The Glorious Guarantee – Glorious PC Gaming Race
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The Glorious Guarantee

To the Glorious Legion:

5 years after selling our first mousepad, one of our proudest achievements is that Glorious PC Gaming Race remains an entirely grassroots-grown company. From an initial personal investment of just $3,000, we managed to crawl our way to become one of the fastest growers in the entire PC gaming market. We’ve caught the industry off guard by refusing to do business with “mega-chain” retailers, taking new products off Amazon, turning down partnerships with some (toxic) big-name streamers, and generally avoiding anybody who might try to steer us astray from our founding principles. We’ve challenged competitors who take advantage of customers, by keeping our prices low and putting gamers over profits. But most importantly, we were able to do it without any outside financing or investors. It’s all been 100% through the support of passionate gamers and members of our community like you who believe in the mission. 

But we’re still relatively small fish in an ocean of sharks. Luckily, unlike many of our larger competitors, a major benefit to being a (still relatively) small, privately-owned gaming company is that we can run things how we want, and pivot quickly when necessary. We’re committed to our founding goal of challenging the industry to do right by gamers.  So over the past months, we’ve been taking some critical looks inward, discussing how we can keep pushing that bar to lead by example.

The current industry standard for warranty returns is that customers bear the cost of returning a defective product, or they must jump through hoops such as providing “Proof of Destruction” before a replacement is issued. Our own warranty procedures have evolved over the years but often have shared some of the cost burden with customers for claims on newly purchased products. But learning lessons from Model O/O-, we realize this doesn’t sit right with a lot of people. So effective today, we’ll be enacting some major changes to our RMA policies. The full details are summarized here, the main points are as follows:

  • For any product or part that may become defective within 180 days of delivery, we will offer a replacement - 100% free of charge (including return shipping if necessary). 
  • If any product or part becomes defective after 180 days of delivery (while still within the product’s warranty period), we will offer a free replacement, and you will only have to cover the shipping cost.

We have measures in place to prevent fraud or abuse of this system, but these new policies are intended to be as hassle-free for our customers as possible. We want to ensure it is known that we will always stand by the quality of our products. And we hope others take notice so this becomes a new industry standard.

Our newfound growth has introduced a new set of problems we never had to deal with in the past. From “Black Hat” SEO tactics spreading misinformation, social media trolls, and competitor-sponsored shill accounts - we’ve come to understand there are a lot of people with a vested interest in seeing this project fail. But we’re standing our ground, showing them toxicity & greed have no place in gaming. We will always have your back for sticking with us. And as we grow, we will continue to look critically at ourselves and make positive improvements every step of the way. 

Thank you for your support. Let’s see how high this bar can go. 

Shazim Mohammad

CEO

Comments

Gleb:

Model O- DPI button is stuck and won’t come out after very minimal use.

Aug 12, 2020

Eden Skinner:

I ordered from Australia, and I’m just wondering how long it will take the mouse to arrive. It’s been around 15 days and I’ m guessing its started shipping. But, I’m wondering how long it will take to ship to Australia. DHL claims that they can ship things within 24 hours. And I’m hoping you abide by these rules as well.

PLEASE REPLY

Aug 09, 2020

Nehemiah :

Hello I have a glorious model o and the last few days it’s been disconnecting I love this mouse I was wondering how to get a replacement cord or mouse. I have serial number if needed thank you

Aug 09, 2020

Arjun Kumar:

If my side button pops out and the mouse is still in warranty, can i get it replaced / fixed by the reseller?

Aug 06, 2020

michael provenzano:

Is there no customer support at all? I just bought a model D and it lights up when plugged in but that is it nothing else. Windows does not even know anything was plugged in. Was looking for someone to talk to, is it user error or defective? Where is tech support? send and email, get no confirmation then wait 3-5 days….? Ill just return it to micro center and NEVER buy one of your products again!!!!!

Jul 22, 2020

Paul:

Hello,
the cable of my Model 0 isndefect my mouse disconmects every few seconds. I purchased the mouse in the range of the 180 days what can I do now?

Jun 26, 2020

Vincent Choi:

Hello customer service,

My model o glassy black mouse’s cable broke and damaged my 2 usb ports. I need a warranty replacement for the entire mouse or just the cable. How do I go about file a warranty claim?

The serial number is 2019090200082.

Thank you,
Vincent

Jun 14, 2020

Ula shin:

My glorious model d broke. The sensor stopped working 2 months after i got it. I was wondering if i could get a replacement for it.

Jun 13, 2020

Mario:

I ordered a GMMK Compact, the Aura key caps, and Gat Red switches. I only received the key caps, and switches. How is that even possible? Who is managing the shipping department? Only automated response emails so far. Very upset, and reading other peoples comments leaves me with very little hope of compensation for the bad experience.

Jun 11, 2020

Alexis Montenegro:

I have made 4 orders with the same things and it has been cancelled 4 times HELP!

Jun 10, 2020

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