The Glorious Guarantee – Glorious PC Gaming Race
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The Glorious Guarantee

To the Glorious Legion:

5 years after selling our first mousepad, one of our proudest achievements is that Glorious PC Gaming Race remains an entirely grassroots-grown company. From an initial personal investment of just $3,000, we managed to crawl our way to become one of the fastest growers in the entire PC gaming market. We’ve caught the industry off guard by refusing to do business with “mega-chain” retailers, taking new products off Amazon, turning down partnerships with some (toxic) big-name streamers, and generally avoiding anybody who might try to steer us astray from our founding principles. We’ve challenged competitors who take advantage of customers, by keeping our prices low and putting gamers over profits. But most importantly, we were able to do it without any outside financing or investors. It’s all been 100% through the support of passionate gamers and members of our community like you who believe in the mission. 

But we’re still relatively small fish in an ocean of sharks. Luckily, unlike many of our larger competitors, a major benefit to being a (still relatively) small, privately-owned gaming company is that we can run things how we want, and pivot quickly when necessary. We’re committed to our founding goal of challenging the industry to do right by gamers.  So over the past months, we’ve been taking some critical looks inward, discussing how we can keep pushing that bar to lead by example.

The current industry standard for warranty returns is that customers bear the cost of returning a defective product, or they must jump through hoops such as providing “Proof of Destruction” before a replacement is issued. Our own warranty procedures have evolved over the years but often have shared some of the cost burden with customers for claims on newly purchased products. But learning lessons from Model O/O-, we realize this doesn’t sit right with a lot of people. So effective today, we’ll be enacting some major changes to our RMA policies. The full details are summarized here, the main points are as follows:

  • For any product or part that may become defective within 180 days of delivery, we will offer a replacement - 100% free of charge (including return shipping if necessary). 
  • If any product or part becomes defective after 180 days of delivery (while still within the product’s warranty period), we will offer a free replacement, and you will only have to cover the shipping cost.

We have measures in place to prevent fraud or abuse of this system, but these new policies are intended to be as hassle-free for our customers as possible. We want to ensure it is known that we will always stand by the quality of our products. And we hope others take notice so this becomes a new industry standard.

Our newfound growth has introduced a new set of problems we never had to deal with in the past. From “Black Hat” SEO tactics spreading misinformation, social media trolls, and competitor-sponsored shill accounts - we’ve come to understand there are a lot of people with a vested interest in seeing this project fail. But we’re standing our ground, showing them toxicity & greed have no place in gaming. We will always have your back for sticking with us. And as we grow, we will continue to look critically at ourselves and make positive improvements every step of the way. 

Thank you for your support. Let’s see how high this bar can go. 

Shazim Mohammad

CEO

Comments

Kyle Martin:

Ordered the mouse on Wednesday May 13th, it arrived a week later on Thursday and after less than 24 hours the mouse disconnects from my PC and is no longer recognized by windows. I put in a ticket but so far no response. kinda shitty to have a mouse not even a day old out of the box malfunction.

May 22, 2020

tonya brokering:

returned this defective item and still haven’t received a replacement back. I have usps receipt delivery. Please help, Tonya Brokeirng

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May 07, 2020

Cheryl FOX:

Hi All,

I had an issue with a Model o mouse that was purchased from them as a GIFT for my son. They shipped a replacement mouse and it arrived in days. Unfortunately, a few months later this mouse is malfunctioning again. It is on their fault for technical malfunctions. In my opinion they have showed great customer service to me. I have not had the sam same experience as the other commenters. Keep up the good work. I would buy from here over Amazon any day.

Cheryl
Mom of 2 serious gamers 😎

May 03, 2020

dsfg:

my mouse just randomly turned off and never turned back on. no broken wire or anything

May 02, 2020

Wally Mangiliman:

Horrible customer service. My mouse disconnects randomly. I wrote them that I bought my mouse from Best Buy less than three months ago, now they want me to ask Best Buy for warranty options. What?

Feb 22, 2020

Feteanu Mihai Gabriel:

I have some issues with the cable of the mouse when i move it around it is disconecting i need a cable now

Feb 01, 2020

Former Customer:

What a bunch of hogwash. You honor no such warranty and you know it. You just offer to send replacement parts and force customers to do their own repairs (which sounds like an incredibly poor business decision on your part. Your just asking for more headaches.) What kind of company does that!!!
Please quit lying to your customers, many of who’m are KIDS, and DO WHAT YOU SAY!!!

Nov 15, 2019

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Nov 07, 2019

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Nov 07, 2019

Omar Sonbol:

Mouse is randomly turning off and dissconecting for some reason and the mouse wheel isnt smoothe there is weird bumps while scrolling. While scrolling down the mouse will turn off or while pressing the mouse wheel down

Nov 06, 2019

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