Returns and Shipping
You can return or exchange any unused or defective merchandise by mail. Returns made within 30 days of the order shipment date will be refunded to the original form of payment. Returns made after 30 days of the order shipment date will be refunded or online store coupon code sent to the original order shipping address.
To contact/email customer service, please click on the HELP button on the bottom right of your screen.
All products come with a 1 year no-hassle manufacturer warrant from the date of purchase.
Please contact customer support if you have any issues with our products.
What are your shipping rates?
- Standard Shipping (1 – 7 business days): $4.99+ (based on weight + location)
Do you ship to APO's?
Yes we do. Shipping generally takes about 20 - 45 days.
We ship all of our packages via DHL, the estimated time of arrival is ~8-35 days (varies depending on location).
Sometimes shipping internationally sucks and it takes a long time. Customs can hold up a package for a number of days. Be patient and give it at least 30 days. If you think it's stuck or lost in the mail, let us know by contacting us
What about duties and fees?
Due to the complexity of international laws and taxes, we do not include those fees in orders. You are responsible for any local customs and duties on your order.
We are required by law to disclose the full value of the package contents and cannot alter this value. If an order is refused, then you are responsible for the original shipping expenses, as well as any additional duties, fees, customs or taxes incurred in shipping.
Alternatively, it may be cheaper from you to order locally through one of our retails. Click here to see our retailers list.