Glorious COVID-19 FAQ

Glorious HQ

April 28, 2020

Thank you for visiting the Glorious store. We hope everybody is staying safe (and gaming plenty) during this ongoing crisis.  As we’re aware the COVID-19 situation has created confusion for many customers, we’d like to help answer some common questions we’ve been getting.

Is Glorious currently open for business? 

Yes we are open!  Our full staff is working remotely. Our 3rd party fulfillment centers are all running as normal. Live chat support is also available Monday-Friday, 10a to 4:30p cst. 

Are there currently any delays in shipping orders?

No. All orders are shipping from our fulfillment center at normal processing speeds.  

Our current processing time to ship an order is between 1-2 business days from the time its placed. Business days are weekdays M-F (so if you place an order on Friday you can expect it to leave our warehouse the following Monday or Tuesday).

Are there any delays expected by your shipping carriers?

Current shipping times vary dependent on recipient location. We have not been informed of any major delays by carriers. 

However, once the package leaves our warehouses we have little control over the delivery process. Due to widespread supply chain disruptions caused by COVID-019, some carriers may experience periodic delays in certain areas. You will receive tracking information via email as soon as your order ships,  so you can keep an eye on progress. 

Are the workers in your fulfillment centers safe?

We are in regular contact with our fulfillment centers to ensure employee health & safety is being maintained at the highest possible standards. Protective equipment, including masks and gloves, have been provided for all workers, and distancing protocols are in place. The facility is also being deep-cleaned on a regular schedule. .

Is there risk of infection from opening packages?

Risk of transmitting the virus via any package you receive is EXTREMELY unlikely. 

As mentioned, safety protocols are in place throughout the fulfillment process. Additionally, current research indicates Coronavirus probably cannot survive on cardboard or paper surfaces for a long period of time (from a few minutes to 24 hours) - which is well beyond the time your order will likely be in transit.  However, out of an abundance of caution we recommend washing your hands thoroughly after receiving any packages and safely disposing of shipping boxes. 

What are you doing to help?

We’ve recently launched a digital fundraiser called Give Gloriously. All proceeds benefit COVID-19 vaccine research and community support. We know not everybody is in a position to donate, but if you have something to spare it goes towards a good cause!

https://www.pcgamingrace.com/give-gloriously

If you have any other questions please feel free to reach out to our customer support team.

Thank you and stay safe!

Comments

Dave:

I haven’t received any update since my my order on the 30th. Opened up a ticket, and have yet to hear anything from that.

I wish I saw these comments before I ordered.

January 07, 2021

John T:

I was confused sorry I understand what fulfilled means now

January 06, 2021

John T:

Same problem as everyone else except my order says “fulfilled” I went outside to check and there were no packages…

January 06, 2021

Sayaka:

I made my order on 12/20/2020 and has not yet shipped. It has been over 2 weeks!!!!

January 06, 2021

Wyatt:

I ordered a glorious model O on Christmas day and it still hasn’t shipped its literally been 2 weeks if its not in stock yet can you please inform me and tell me when I should expect to get my mouse.

January 06, 2021

Tristan:

I got the barebone keyboard with some other things on the 20th of December and haven’t even gotten a tracking number while my friend who ordered on the 18th has his keyboard is in the post office. we paid for the extra shipping and yet I haven’t even been able to track my order. this doesn’t make any sense

January 05, 2021

Winston Kim:

I really want to buy off this company but wit all the shipping complaints maybe not.

December 30, 2020

Caleb:

I ordered a model o wireless on the 25th and ordered it with 3 day shipping which was an extra 19 dollars ! I looked on the shop app to track it and you haven’t even made a tracking number yet! For this extra money you would expect someone to at least make a tracking number. I know this is a great company but my other mouse is broken and I need a new mouse ASAP but sorry for complaining

December 29, 2020

Tyler:

Why do y’all take so long to ship like I want it to be there in like 5 day 😤

December 28, 2020

Aydan Summers:

All these unhappy costumers clearly don’t understand how their shipping process works or should work, compared to other company’s (besides Amazon) glorious has reasonable shipping times and prices. Where I live there is tax but on glorious I think it’s reasonable to pay for shipping or priority shipping when you don’t have to pay tax. So stop getting mad at a quality company that creates quality products when they haven’t even done anything wrong.

December 27, 2020

Ashley O:

I’m sorry, but for $7.99 basic shipping we all must pay to have your products shipped, you guys need to do better. I cannot stand it when a company charges high shipping charges and ships the slowest way possible. I ordered 2 weeks ago. DO BETTER. For 8 bucks my order should have been on my porch the same week.

December 15, 2020

Jake:

Hello, I ordered the Model o for my son on cyber Monday over 11 days ago and I still have no information as nothing has gotten shipped can anybody please help. Thanks!

December 10, 2020

Ash:

I’ve ordered this on Cyber Monday for my son, November 30th its the 10th now, and no info???? Can anybody please help?

December 10, 2020

Alex:

I ordered a model o and a mouse mat stitched on the 27th hasnt had an update can someone tell me how long till shipping starts I live in south texas area so idk if the shipping is from Dallas or somewhere else.

December 02, 2020

Evan Korotzer:

I ordered a Glorious Model o a week ago and still haven’t gotten a shipping update. I don’t think I will be getting my mouse for a while.

November 30, 2020

Andrew:

Why does it take so long

November 27, 2020

Jonny Minto:

still no shipping info

November 18, 2020

Blake:

Hoping to receive my model o within the next week since my pc will be up and running on thanksgiving. I even paid for better shipping so hopefully it shows

November 17, 2020

JS :

Ordered my son a $60 mouse 10 days ago and still have not had updated tracking info. Will NOT order from here again. I should have ordered the mouse for $30 more on Amazon. It would have been here in 3 days.

November 17, 2020

Wyatt:

i ordered a keyboard nov 1 and have no shipping updates or anything please respond

November 09, 2020

Blake:

Same problem as everyone else, no order tracking number, no shipping confirmation, and most importantly no mouse. Not very Glorious.

November 04, 2020

jack :

my friend ordered a model o for me over a month ago and it still hasn’t come any answers as to why?

October 19, 2020

Andres Bouza segovia:

for everyone having the problem of the time u will get it, it takes time because of corna I order it 5 weeks and it’s really near.

October 08, 2020

Romen:

I ordered a glorious model d and i still havnt gotten it. Its been a week

October 02, 2020

Elijah:

Ordered my mouse a week ago. Asked for shipping updates and haven’t gotten sent anything in terms of updates for where my mouse is or anything. Wouldn’t recommend ordering glorious products from this site. Go to amazon or elsewhere.

October 02, 2020

Daniel Romero Ballesteros:

Hi there! Do you ship to P.O. Boxes?

September 24, 2020

Tyler:

Ordered a Glorious Model O mouse almost two weeks ago, no tracking info, no shipping updates. Any info on when I’ll be getting anything? I ordered a cord and skates bundle kit along with it but that’s arrived.

September 23, 2020

Kaiden:

I ordered my mouse about a week ago NO SHIPPING UPDATES!?!?! I need help someone please respond…

September 18, 2020

David Steo:

I ordered my mouse literally a week ago, and has been sitting in California for days, shipping sucks, transit sucks, and literally do not think I will be getting my mouse for over a month. Never buy a mouse from glorious again, go for amazon if you have prime, this is so ridiculous.

September 08, 2020

Aaron Vang:

I order the mouse (Glorious Model D Minus) on July 15 and it still hasn’t come yet. Pretty shitty shipping!!

August 19, 2020

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