Glorious COVID-19 FAQ – Glorious PC Gaming Race
Glorious COVID-19 Response >
Glorious COVID-19 FAQ

Thank you for visiting the Glorious store. We hope everybody is staying safe (and gaming plenty) during this ongoing crisis.  As we’re aware the COVID-19 situation has created confusion for many customers, we’d like to help answer some common questions we’ve been getting.

Is Glorious currently open for business? 

Yes we are open!  Our full staff is working remotely. Our 3rd party fulfillment centers are all running as normal. Live chat support is also available Monday-Friday, 10a to 4:30p cst. 

Are there currently any delays in shipping orders?

No. All orders are shipping from our fulfillment center at normal processing speeds.  

Our current processing time to ship an order is between 1-2 business days from the time its placed. Business days are weekdays M-F (so if you place an order on Friday you can expect it to leave our warehouse the following Monday or Tuesday).

Are there any delays expected by your shipping carriers?

Current shipping times vary dependent on recipient location. We have not been informed of any major delays by carriers. 

However, once the package leaves our warehouses we have little control over the delivery process. Due to widespread supply chain disruptions caused by COVID-019, some carriers may experience periodic delays in certain areas. You will receive tracking information via email as soon as your order ships,  so you can keep an eye on progress. 

Are the workers in your fulfillment centers safe?

We are in regular contact with our fulfillment centers to ensure employee health & safety is being maintained at the highest possible standards. Protective equipment, including masks and gloves, have been provided for all workers, and distancing protocols are in place. The facility is also being deep-cleaned on a regular schedule. .

Is there risk of infection from opening packages?

Risk of transmitting the virus via any package you receive is EXTREMELY unlikely. 

As mentioned, safety protocols are in place throughout the fulfillment process. Additionally, current research indicates Coronavirus probably cannot survive on cardboard or paper surfaces for a long period of time (from a few minutes to 24 hours) - which is well beyond the time your order will likely be in transit.  However, out of an abundance of caution we recommend washing your hands thoroughly after receiving any packages and safely disposing of shipping boxes. 

What are you doing to help?

We’ve recently launched a digital fundraiser called Give Gloriously. All proceeds benefit COVID-19 vaccine research and community support. We know not everybody is in a position to donate, but if you have something to spare it goes towards a good cause!

https://www.pcgamingrace.com/give-gloriously

If you have any other questions please feel free to reach out to our customer support team.

Thank you and stay safe!

Comments

Tracy McCormack:

I ordered this mouse a week ago and still nothing

May 27, 2020

Maximo:

Ustedes dan envios hacia chile que lo quiero comprar

May 27, 2020

geronimo :

hacen envios a uruguay , paysandu soy de aca y quiero saberlo antes de comprar

May 27, 2020

Mayu:

Hacen envios a Peru a cusco y de ahi a urubamba?

May 27, 2020

Tam Le:

My dad ordered this mouse a week ago but it still hasn’t arrived. Are there delays currently?

May 03, 2020

Teo:

Please make shipment available to Singapore. There is many consumers here and high demand for market value!

May 03, 2020

Abdellah :

Why you Dont ship to algerie
here in algeria we Dont have your mouses
We wich to have The model O so pls Add algeria to ship list

May 02, 2020

Jamie:

ORDER #313122

Hello just sending an email just to follow up on an order.

I purchased it 5 days ago and the DHL tracking says it hasn’t been shipped yet. Is this correct?

Thanks

May 01, 2020

SeanHuaman:

Hey i stream on twitch and i was wondering if i could sponsor your company by using your products and promoting it on my twitch

Apr 28, 2020

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